2011 Member Satisfaction Survey Results
Health Plan Satisfaction
How satisfied are Dean Health Plan members with Dean Health Plan?
- Overall Rating
-
Overall Rating of Health Plan
| 77% |
62% |
| Dean Health Plan |
National Average |
- Customer Service
-
Customer Service
| 85% |
84% |
| Dean Health Plan |
National Average |
- Claims Processing
-
Claims Processing
| 92% |
88% |
| Dean Health Plan |
National Average |
- Plan Information on Cost
-
Plan Information on Cost
| 69% |
65% |
| Dean Health Plan |
National Average |
Care Satisfaction
How satisfied are Dean Health Plan Members with the care they receive?
- Overall Rating
-
Overall Rating of Health Plan
| 81% |
76% |
| Dean Health Plan |
National Average |
- Rating of Personal Doctor
-
Rating of Personal Doctor
| 87% |
83% |
| Dean Health Plan |
National Average |
- Rating of Specialist Seen Most Often
-
Rating of Specialist Seen Most Often
| 81% |
82% |
| Dean Health Plan |
National Average |
- Getting Care Quickly
-
Getting Care Quickly
| 88% |
87% |
| Dean Health Plan |
National Average |
- Getting Needed Care
-
Getting Needed Care
| 87% |
86% |
| Dean Health Plan |
National Average |
- How Well Doctors Communicate
-
How Well Doctors Communicate
| 96% |
94% |
| Dean Health Plan |
National Average |
- Shared Decision Making
-
Shared Decision Making
| 64% |
62% |
| Dean Health Plan |
National Average |
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NCQA Accreditation
Dean Health Plan is proud to announce we have earned Excellent Accreditation - the highest level attainable - for our Commercial product line from the National Committee for Quality Assurance (NCQA). Our accreditation is effective March 2011. This accreditation status is granted to managed care organizations who deliver sound care and service, and whose systems for consumer protection and quality improvement meet or exceed NCQA’s rigorous requirements.
The NCQA is an independent, not-for-profit organization dedicated to measuring the quality of America’s health care. The NCQA’s standards are purposely set high to encourage health plans to continuously improve their quality.
If you would like to learn more about NCQA, you can visit their website at www.ncqa.org.
2011 HEDIS Performance
The Health Plan Employer Data and Information Set (HEDIS) was established to provide employers, individuals and families with information that would allow them to compare the performance of different health plans.
Access To Care
- Children 12 to 24 mo
-
Children (12 to 24 mo)
| 99% |
97% |
| Dean Health Plan |
National Average |
- Children 25 mo to 6 yrs
-
Children (25 mo to 6 yrs)
| 90% |
90% |
| Dean Health Plan |
National Average |
- Children 7 to 11 yrs
-
Children (7 to 11 yrs)
| 90% |
91% |
| Dean Health Plan |
National Average |
- Children 12 to 19 yrs
-
Children (12 to 19 yrs)
| 90% |
88% |
| Dean Health Plan |
National Average |
- Adults 20 to 44 yrs
-
Adults (20 to 44 yrs)
| 96% |
93% |
| Dean Health Plan |
National Average |
- Adults 45 to 64 yrs
-
Adults (45 to 64 yrs)
| 97% |
95% |
| Dean Health Plan |
National Average |
- Adults age 65+
-
Adults (age 65+)
| 99% |
96% |
| Dean Health Plan |
National Average |
Asthma Care
- Asthma 5 to 11 yrs
-
Asthma Patients (5 to 11 yrs)
| 98% |
97% |
| Dean Health Plan |
National Average |
- Asthma 12 to 50 yrs
-
Asthma Patients (12 to 50 yrs)
| 92% |
92% |
| Dean Health Plan |
National Average |
- All Patients 5 to 50 yrs
-
All Asthma Patients (5 to 50 yrs)
| 94% |
93% |
| Dean Health Plan |
National Average |
Behavior and Mental Health
- Follow Up After Hospitalization 7 Days
-
Follow Up After Hospitalization for Mental Illness - 7 Days
| 63% |
57% |
| Dean Health Plan |
National Average |
- Follow Up After Hospitalization 30 Days
-
Follow Up After Hospitalization for Mental Illness - 30 Days
| 81% |
76% |
| Dean Health Plan |
National Average |
- Medication Management Effective Acute Phase
-
Antidepressant Medication Management Effective Acute Phase Treatment
| 71% |
65% |
| Dean Health Plan |
National Average |
- Medication Management Continuation Phase
-
Antidepressant Medication Management Continuation Phase Treatment
| 54% |
48% |
| Dean Health Plan |
National Average |
- Initiation Alcohol & Drug Dependence Treatment
-
Initiation and Engagement of Alcohol and Other Drug Dependence Treatment - Initiation
| 38% |
42% |
| Dean Health Plan |
National Average |
- Engagement Alcohol & Drug Dependence Treatment
-
Initiation and Engagement of Alcohol and Other Drug Dependence Treatment - Engagement
| 18% |
16% |
| Dean Health Plan |
National Average |
Cancer Screening
- Breast Cancer Screening
-
Breast Cancer Screening (ages 42 - 69)
| 73% |
69% |
| Dean Health Plan |
National Average |
- Cervical Cancer Screening
-
Cervical Cancer Screening
| 80% |
76% |
| Dean Health Plan |
National Average |
- Colorectal Cancer Screening
-
Colorectal Cancer Screening
| 65% |
56% |
| Dean Health Plan |
National Average |
Cardiac Care
- Controlling High Blood Pressure
-
Controlling High Blood Pressure (Ages 18-85)
| 67% |
61% |
| Dean Health Plan |
National Average |
- Cholesterol Management with Cardiovascular Conditions, LDL Screening
-
Cholesterol Management for Patients with Cardiovascular Conditions (LDL Screening)
| 92% |
86% |
| Dean Health Plan |
National Average |
- Cholesterol Management for Cardiovascular Conditions, LDL Control
-
Cholesterol Management for Patients with Cardiovascular Conditions (LDL Control: <100 mg/dL)
| 72% |
55% |
| Dean Health Plan |
National Average |
- Beta Blocker Treatment After a Heart Attack
-
Persistence of Beta Blocker Treatment After a Heart Attack
| 80% |
74% |
| Dean Health Plan |
National Average |
Child and Adolesent Care
- Childhood Immunizations
-
Childhood Immunizations
| 79% |
63% |
| Dean Health Plan |
National Average |
- First Fifteen Months of Life (6 or more visits)
-
Well Child Visits in the First Fifteen Months of Life (6 or more visits)
| 81% |
75% |
| Dean Health Plan |
National Average |
- 3rd, 4th, 5th & 6th
Years of Life -
Well Child Visits in the 3rd, 4th, 5th & 6th Years of Life
| 72% |
70% |
| Dean Health Plan |
National Average |
- Adolescent Well Care Visits
-
Adolescent Well Care Visits
| 40% |
41% |
| Dean Health Plan |
National Average |
- Upper Respiratory Infection
-
Appropriate Treatment for children with Upper Respiratory Infection
| 91% |
84% |
| Dean Health Plan |
National Average |
- Pharyngitis
-
Appropriate Testing for children with Pharyngitis
| 80% |
77% |
| Dean Health Plan |
National Average |
- Follow-up Care ADHD Medication Initiation
-
Follow-up Care for Children Prescribed ADHD Medication Initiation Phase
| 38% |
38% |
| Dean Health Plan |
National Average |
- Weight Assessment & Counseling
-
Weight Assessment & Counseling for Nutrition & Physical Activity for Children /Adolescents – BMI Percentile
| 64% |
28% |
| Dean Health Plan |
National Average |
Diabetes Care
- HbA1C Testing
-
HbA1C Testing
| 94% |
88% |
| Dean Health Plan |
National Average |
- Poor HbA1C Control
-
Poor HbA1C Control ( >9.0) (lower is better)
| 21% |
35% |
| Dean Health Plan |
National Average |
- LDL-C Screening
-
LDL-C Screening
| 86% |
83% |
| Dean Health Plan |
National Average |
- LDL-C Control (<100)
-
LDL-C Control (<100)
| 56% |
44% |
| Dean Health Plan |
National Average |
- Kidney Disease Screening
-
Kidney Disease Screening
| 86% |
80% |
| Dean Health Plan |
National Average |
- Eye Exams
-
Eye Exams for Diabetic Members
| 68% |
53% |
| Dean Health Plan |
National Average |
- Blood Pressure Control
-
Blood Pressure Control for Diabetic Members (<140/90)
| 79% |
61% |
| Dean Health Plan |
National Average |
Women's Health
- Prenatal Care
-
Timeliness of Prenatal Care
| 91% |
85% |
| Dean Health Plan |
National Average |
- Postpartum Care
-
Postpartum Care
| 87% |
74% |
| Dean Health Plan |
National Average |
- Chlamydia Screening
-
Chlamydia Screening
| 38% |
42% |
| Dean Health Plan |
National Average |
Other Types of Care
- Adult BMI Assessment
-
Adult BMI Assessment
| 69% |
32% |
| Dean Health Plan |
National Average |
- Avoidance of Antibiotics
-
Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis
| 22% |
22% |
| Dean Health Plan |
National Average |
- Use of Spirometry
-
Use of Spirometry Testing in the Assessment and Diagnosis of COPD
| 43% |
41% |
| Dean Health Plan |
National Average |
- Use of Imaging Studies
-
Use of Imaging Studies for Low Back Pain (higher is better)
| 81% |
74% |
| Dean Health Plan |
National Average |
- Rheumatoid Arthritis
-
Disease Modifying Anti-Rheumatic Drug Therapy in Rheumatoid Arthritis
| 92% |
87% |
| Dean Health Plan |
National Average |
- Bronchodilator
-
Phamacotherapy Management of COPD – Bronchodilator
| 79% |
76% |
| Dean Health Plan |
National Average |
- Systemic Corticosteroid
-
Phamacotherapy Management of COPD - Systemic Corticosteroid
| 71% |
68% |
| Dean Health Plan |
National Average |
